Shipping
We are committed to providing you with the highest quality products and exceptional customer service. This Shipping Policy outlines the terms and conditions related to the shipment of our products.
Available shipping options are:
FREE - Ireland Standard - An Post Express for orders over €40
€2.95 - Ireland Standard - An Post Express (1-2 days)
€4.95 - Ireland Express - DPD (Normally Next day)
We also ship to EU countries using FedEx and An Post Tracked services.
Order Processing:
a. All orders are subject to verification and approval before being processed.
b. Orders received on business days (Monday to Friday, excluding holidays) before 10:00 will be processed on the same day.
c. Orders received on weekends and holidays will be processed on the next business day.
d. We strive to maintain accurate inventory levels. In the event that an ordered item is out of stock, we will notify you promptly and offer a suitable replacement or a refund.
Shipping Methods:
a. We offer various shipping methods to cater to your needs. The available options will be presented at the time of checkout.
b. Shipping rates are calculated based on the destination, weight, and dimensions of the package.
Estimated Delivery Time:
a. The estimated delivery time will vary based on the selected shipping method and the destination.
b. Once your order is shipped, you will receive a confirmation email.
Shipping Notifications:
a. We will keep you informed about your order status via email or SMS notifications.
b. You will receive a confirmation email when your order is placed, as well as updates regarding shipment tracking and any unforeseen delays.
Lost or Damaged Packages:
a. In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team immediately.
b. We will work with the shipping carrier to initiate an investigation and take appropriate actions to resolve the issue promptly.
Thank you for choosing Halloween HQ. We appreciate your business and look forward to serving you.